| Dr. Steemer |
| Dr. Steemer Complete Ripoff and Scam Miami, Florida |
| 23rd of Nov, 2010 by User743616 |
| I called Dr. Steemer after finding them on the internet and talking with other companies to get the best deal to clean the carpets in 1 room of an apartment. Was told by the man on the phone it would be $20.00 so I said great and scheduled them. Also it says 1 room is $19.99 on the website. So after scheduling them for my boss I left town for a few days. When I returned she told me they charged her $171.20. To my disbelief I called them and spoke with the same man that I had scheduled it with, he immediately told me to call his supervisor so I did. So I explain the situation and told him nicely how I felt this was a ridiculous price difference, and all he could say to me was well the carpets were probably dirty (of course they were since I called them) and the price has to do with how much extra they have to do. I begin to feel like I was getting taken advantage of since I am a woman. Now I am very frustrated and angry from the 'supervisor' talking over me when I tried to speak to resolve this problem. He then said he would talk to the tech and call me back. The call back was the same story all over again, not letting me speak and no reason why the price was so much higher. After not coming to a resolution with him he said the tech would call me to explain what he did. I dont need an explianation of how to clean carpets since I have done it before. I want an explination of why I am being ripped off. DO NOT EVER USE THIS COMPANY! |
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| I AGREE WITH THE ABOVE! THIS COMPANY IS A COMPLETE SCAM. THEY QUOTED ME $19/ROOM AND WHEN THEY GOT HERE SAID THAT IT WAS GOING TO BE OVER $300. i WAS TOLD THEY COULD NOT GET UP ANY STAINS?? UM, A CARPET COMPANY THAT CANNOT HELP WITH STAINS? I PAID EXTRA MONEY ONCE THEY TALKED ME DOWN TO $200 BECAUSE THEY SAID THAT THEY HAD TO USE A SPECIAL CHEMICAL FOR TREATING THE PETS. THEY USED A SPRAY THAT BARELY COVERED THE AREA, I THINK MY AREA FRESHENER COULD HAVE DONE MORE. ALSO THEY ASKED ME TO FILL UP A BUCKET WITH WATER AND THAT IS WHAT THEY USED ON THE CARPET. THE NEXT DAY IT LOOKED THE EXACT SAME!! I CALLED BECAUSE THEY SAID "21DAY GUARENTEE", I LEFT A MESSAGE, NO RETURN CALL. CALLED AGAIN, SAME THING, NEVER RECEIVED A CALL BACK. THEY SUGGESTED THAT I USE A CREDIT CARD WHICH WAS STRANGE WHEN I SAID WOULD YOU PREFER CHECK OR CREDIT? I SHOULD HAVE KNOWN. THAT DAY I GET A CALL FROM THE FRAUD DEPARTMENT ON MY CREDIT CARD SAYING THAT SOMEONE CHARGED $195 IN AVON PRODUCTS AND $5 FOR NETFLIX. I ASKED ABOUT THE CHARGE FROM CARPET CLEANING COMPANY AND THEY SAID IT WAS NEVER MADE??? COINCIDENCE? NO! I AM INVESTIGATING AND MAKING SURE THIS COMPANY GOES DOWN TO THE FULLEST, THIS IS ABSOLUTELY THE WORST SERVICE I HAVE RECIEVED IN MY LIFE. I SHOULD HAVE NEVER FALLEN INTO THE TRAP, THIS IS A WARNING TO ALL, NEVER USE THEM! |
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