dish network

Dish Network lied and refuse to credit my account Internet

26th of Mar, 2011 by User506100

Let it be known this is the first time I've ever complained online. I entered into a two year agreement with Dish Network in July of 2010. My 1st year was supposed to be $24.99, which is still advertised this very second, beware. My second year is suppose to be $39.99 a month until my contract expires in July 2012. Prior to signing the two year agreement I was repeatedly assured the Dishnetwork rates would not be raised during my two year agreement. That said, my last bill showed as $29.99, $5.00 dollars more than I agreed to. I called Dishnetwork and asked why, and a representative advised me the rates had gone up. I explained to the rep. that I was repeatedly assured my rates would not be raised, which was why I agreed to be a customer. I was told that if I was provided that information by a Dishnetwork rep. it was an error and the rep I spoke to should not have made that guarantee. Furthermore, Dishnetwork would not honor any form of a verbal agreement. Here's the kicker, after complaining about my bill being raised and expalining that I was lied to the Dishnetwork rep. asked if I would be willing to give up the current Starz promotion, which if you didn't know is supposedly being given to Dishnetwork customers, free for a year. They are advertising the free year of Starz as a thank you promotion. Anyway, the Dishnetwork rep. stated he could cancel my "Free" Starz and credit my account $5.00 dollars to bring my bill back to $24.99. Ummmm... You do the math, if your bill recently went up by $5.00 dollars it's to pay for your "Free - aka $5.00 dollar Starz promotion. I told the Dishnetwork rep. and a Dishnetwork manager that I was later transferred too that this was misleading/bad business. I demanded my account be cancelled and I was advised I would be charged a $280.00 early cancellation fee. To make a long story short, I'm anxiously awaiting July of 2012 because I, being an honest and respectable human being, expect the same from individuals/businesses that I give my money to for services.

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