| dish network |
| dish network bad business practice, tried to scam, poor customer service Englewood, Colorado |
| 12th of Dec, 2010 by User950562 |
| Beware of dish network's bad business practice and terrible customer service. !!! I have been a dish customer for past 6 years until yesterday. I upgraded my receiver to a dual tuner DVR. after the upgrade I noticed one of the international movie channel in my package, I was watching was missing. I called up Dish Network and asked them. They said they recently made changes to their international packages and made one of the channel I was watching a separate payable item. Now that channel by itself costs $20. I tried to reason with them that any new changes should only affect new customer or if customer makes changes to the programming packages. I just upgraded my receiver. And they can't take a channel that was in my package and been watching for several years and ask me to pay for it now just because I upgraded my receiver. When I ordered for DVR upgrade Dish Network did not tell me that this will result in losing a movie channel, such a bad business tactics. Didn't inform customer this would happen and removed a channel. This is unethical and unacceptable. I talked to 3 supervisors and executive office at Dish Network, they were neither willing to add the that movie channel back into package nor willing rollback entire DVR upgrade and give back my old programming plan. They said, all they could do is give me that movie channel free for 6 months after that I have to pay $20 every month for that single channel. That is ridiculous!, why would anyone want to pay $20 for channel that was in one's package for several years. So I canceled my entire Dish Network service. They were not making any efforts to keep loyal customer and were not willing to compensate for the mistake they did. |
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| Do NOT EVER give dish your debit card to start service. We got behind and a $195 bill I called and made arrangements to make the payment when we get paid the next weekend and before that time they debited our account $600 for early termination fees etc. oversee us so we had zero money to buy food and diapers. All I got was a weak apology and and a refund of credit back on my card that takes 3-5 days to process meanwhile I am using towels for diapers and have no groceries for the rest of the week and had to miss work because we had no gas to get there further screwing is on bills the rest of the month. They said it's in the contract that the card you use v to set up service can be debited at their discretion without any warning to you. BEWARE. We are canceling the card they have on file and maintaining the minimum $19.99 a month package and paying it with a prepaid card every month until our New contract from taking new equipment is up we week say goodbye to dish FOREEVER after 8 years. They led to us not once but twice lately and cold heartedly went back on a payment agreement they made with us without even giving us the agreed on time to honor it which I was going to do just as I had done 3 or 4 other times in the past. They acknowledged it shouldn't b have happened but could only offer a very very weak apology for the mistake. |
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