Consumer reviews and reports on scam companies, bad products and services
Direct Merchants Bank
Direct Merchants Bank HSBC and Direct Rewards Platinum and Account Central Payment was taken but never processed by bank carol stream , Illinois
13th of Nov, 2010 by User665225
On 9/23/2010 a payment was sent to Direct Merchants Bank credit card company. They cashed the check but did not credit my account. In October I had a conference call between my bank and the credit card company on 10/16/2010. My bank disclosed that the credit card company cashed my check. While on the conference call with myself, my bank and the HSBC my bank was told to fax over a copy of the check to their payment research center. I was told in 14 days I would see a credit on my account. I waited 30 days and checked my account online and there wasn't a credit posted. I called Customer Service and was told to call Monday to speak with a Supervisor. I informed them that I have limited time to call and that I would not be available to call this week. After several minutes of being on hold and multiple request to resolve I was hung up on.
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