| DinoDirect |
| dinodirect Contact us by mail in the world: most inferating co. ever / have tryed my best to work with this company/run around after run around SHENZ |
| 2nd of Jul, 2011 by User697723 |
| good day, i am at the end of my rope will this company, i ordered a maxiscan m5509 obd scanner code reader with live data the sku# on invoice is a1921000ca i have never had this problem with any other co. to this extent so i am not sure how to do this, bare with me i order item, received item, that did not work right would not save live data because internal battery hook up was defective, so i went online to dinodirect to get return info. and here starts the runaround they require a RMA(return merchandise authorization) code before you can print their return label after around 3 weeks of emailing trying to get this RMA before 30 day return thingy ran out they oked my return, i was aloud to print there return label at that i was then informed that i had to send it back registered mail +shipping so i did, then i was required to upload registered mail receipt on web sight, now the next runaround i tried every thing i knew to do so including live chat with sharron at dinodirect ( have transcript of discussion ) now they will not sign for it, postal service has attempted to deliver two times with no luck first attempted delivery on June 29 2011 at 2:53 PM. next attempted delivery was June 30 2011 at 8:15 am i tried to contact them to see what the problem was and now starts the next runaround now i am getting no response from them at all i think they jest try to wear you out with all of this, knowing that most people would jest give up and there are many out there that would but i work hard for my money and i will go to any means to get what i am owed i think that sight's like this one should be sued out of business if there is any thing i can do to help protect others from this company i would be glad help thank you for any help you can give or advice on what i should do now thanks again billie |
|
|
|
|
Dear honored customers,
On behalf of DinoDirect, I would like to apologize for all inconvenience you have experienced while shopping with us. Your feedback and comment, which could improve our products and service, would be highly appreciated.
I would like to invite all customers to leave your questions and specify your order number in your comments, so could you please offer your order number to us to have a check? It will help us to investigate your issues and contact you to solve your problems.
You are also welcomed to our Customer Service Center for help at any time. We will make every effort to serve you the best.
For instant communication, please click on the following link to reach DinoDirect customer service center, which is an express and dedicated agent that would reply your message within 5 minutes. http://www.dinodirect.com/livehelp/livehelp/
For order complaints and disputes, please contact DinoDirect manager William at [email protected], he will reply your email within 24 hours.
Regards,
Louis, CS-Manager
DinoDirect |
|
|
Post your Comment
|
|
|
