Digital Depot Online Digital Depot Scam Artists Internet, New York

6th of Dec, 2011 by User933171

Digital Depot Online is the worst company I've ever dealt with! I just got scammed by them big time. On Cyber Monday I tried to order $6k worth of camera equipment. They tried the bait and switch routine first by telling me what I wanted isn't available, after charging my credit card. Then Steven there claimed I would have to pay 10% to cancel even though it was only 12 hours later and he challenged me to cancel the order and said he'd couldn't be happier if I cancelled: "Go ahead I want you to cancel" he said. So then I got him to agree to sell me what I originally wanted but it's been 10 days now and they claim my order has been shipped but refuse to give me a tracking number? I waited on hold for 45 minutes to speak to Anthony (a so called supervisor) who had the same terrible attitude as the others I dealt with there (Samone, Ben, Kim & Robert). He said "tough luck, just wait 15 business days like everyone else has to and it should show up at your door". I suspect they will claim I'm the problem but I am one of the most professional and patient people you will every meet. I don't know what I did to deserve such abuse, I still wanted to order $3k more worth of lenses and accessories but I wouldn't feel comfortable ordering a lens cap from this company. I really don't understand how a company can stay in business with this type of customer service. I would understand if it was one employee but I feel I got a good sample from many of them so far. My credit card company says I have to wait the 15 days since that is what they told me before they will dispute the charges. I will be shocked if I get the equipment I ordered.

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Comments

4676 days ago by Brittanyjo

I had a similar dealing. I do not understand how they are still in business. After telling me the camera I wanted was only for "international customers" and I had to pay an addition 50% being from the US I said no thank you. They then sold me another camera but when they shipped it they added on extra charges and fees they handn't told me about. I have spent more than 6 hours on the phone with them. Trying to fix the situation.

It is so odd at one point the web site actually changed after I finished talking with them (they tried to charge me 300$ extra for a camera) I actually have both web pages printed out, one showing the camera costs 1599 and one showing it for 1299!