dentalplans.com dentalplans They say they have fixed the problems and have happy customers. Where? 8100 S.W. 10th Street, Suite #2000, Florida

17th of Nov, 2011 by User927448

I signed up for dental insurance with dentalplans.com and paid their fee for one year. During the process, there was no indication of renewal terms. Since then, I had moved to a new address. A few months back, they charged my credit card without warning or notification. I tried to dispute with my credit card, however, my credit card company said the only way a charge back can be made is through the merchant. Dental plans would not refund me the 119.95 they had charged because they claim I was given ample notice (email and mailing). I did not get the mailing due to the move and the emails were probably filtered out, since they send a lot of junk mail. Had I known that this was their policy on auto-renewing, I would have canceled their service immediately. Currently, I have an open dispute with them on the BBB site as well. In this dispute, they say their renewal was stated. Sure it was, in the fine print of the member agreement. Is this good business practice to bury information that will lead to a 100+ dollar charge in the future? No, it should be clear when you sign up. Many of the dentists on their lists are not aware of they are in the program. I personally had to go down the list of what was on the website with each dentist in order to make sure the program was accepted. Many reviewers also state problems in getting the "benefits" of the plan to be activated. They are simply a headache down the road - thank goodness I did not have to do any major dental work. But for the basic cleanings I had, the plan cost outweighed the savings I got.

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