| Decapolis Clothing |
| Decapolis Clothing Zen Spell charged my credit card $202.02 more than the invoice total. told me |
| 23rd of May, 2011 by User838911 |
Decapolis is an online clothing wholesale company that operates under different vendor names, in this case "Zen Spell". Like many online stores you pick the item you want, the color, the quantity
etc. and put them in your shopping bag.
I had done business with them before without any problems. On this occasion all of the items that I placed in my shopping bag showed the regular price and then a 30% off sale price in bright red. I went back that day and placed two more orders because of this price reduction. When I checked out my invoice total was for $471.38 + S&H. I didn't know it at the time but my credit card was charged a total of $696.51 ($673.40 for merchandise + $23.11 S&H). That's $202.02 more than the invoice total.
When my shipment arrived there was a note that said "...as far as the 30% discount shown on the invoice we have no idea where they're coming from but FashionGo (a co-op that they sell through) has been having a lot of glitches lately."
I called them immediately to ask why I hadn't been notified before they ran my credit card and shipped the merchandise and told them I expected a refund for the $202. They refused. I told them very nicely that if they didn't want to issue a refund that a store credit would be acceptable. Again no. I even went so far as asking if we could split the difference. Still no. And here comes the kicker, they told me I would be charged a 15% restocking fee (over $100) if I were to return the clothing.
My credit card company wasn't helpful either. Since I had athorized a charge they couldn't do anything about it being for a different amount. I don't understand that either.
Anyway, I left them a negative feed back score on a previous purchase made through a different co-op. I received a vicious reply that ended with the sentence "Lady what you need is proffesional help".
Customer Service aside, these people have absolutely no ethics and it makes me sick that they can blithely go on making money from customers who have no idea what kind of people they are dealing with.
|
|
|
|
|
| This is so sad because I was told I needed professional help too for an error they made that could have been resolved easily. What company makes it a habit of calling customers names and being disrespectful? She has even gone so far as lying and saying I cursed and made personal threats against her. This is not the way I handle business. This company does not know what customer service is and I wish I would have read this report before doing business with them. This company has been a nightmare to deal with and being a business owner I would never employ people that treated my clients with such attitude and disrespect. I knew I couldn't have been the only person to experience such vial treatment! Thanks for sharing your experience with the world! |
|
|
|
| I had order 6 lace dresses from this vendor on fashiongo.com when I received the items; the seam work on the dresses was poor. The inner lining was inside out and you could see the seam work of the inner lining through the lace. The seam work is supposed to be on the inside of the lining, but in this case it was outside and you could see the seams on the inner lining through the lace. When I emailed the company about the problem with the dresses they asked me to return back the merchandise and I did. After they received the merchandise I emailed the company asking when I would be refunded since they had already received back the merchandise. They then emailed me back saying that they were going to charge me a 15% restocking fee since I lied about the dresses being defective and that the dresses were supposed to be like that. When I responded back saying that I disagreed with them charging me 15% for a restocking fee when the dresses were in fact made wrong, she then email me back saying that I was a bad customer and calling me all sorts of names even cursing me out. I have never in my life dealt with a company like this. I do not understand how a company like this can be in business. |
|
|
|
| I was going to place a large order with these people...after reading these comments I have changed my mind. This company seems very unprofessional and should be forced to close down if this is how they are treating their customers. Shame on them. Thank you for the heads up :) |
|
|
Post your Comment
|
|
|
