Dealer Mate dealer-mate, DM Dealer Mate Software, carlot network RIPOFF, DOES NOT WORK ON A MAC, CUSTOMER SERVICE IS NO HELP, REFUSED REFUNDING ME,dea

23rd of Nov, 2012 by User870487

On october 9th we spoke with Anatoly about his Dealer Mate Software. After guaranteeing us it would work on our mac, we ordered and paid for the program. On october 11th I emailed Anatoly about our issues with the program ie. running slowly, the inability to upload photos of the vehicles as we were supposed to, and the general lag in the software using it as a cloud. He said the program was fine but our internet connection was too slow to run the software. I explained that we have no other options for an internet provider in West Alton and he said he would get back to me. He then said he would be happy to switch us to a local version of the software running windows on our mac as a virtual machine. We contacted Apple who said we would have to buy special software to do so. The bootcamp software is $199 and the antivirus software I would have to buy would be an additional $79 per year and would still possibly open my computer up to windows based viruses. On october 15th Anatoly replied to my email and said he would consult his tech team and call me back later in the day. He suggested that I buy a windows laptop or pc to run the dealer mate software and use the mac for everything else. That would entail a new pc @ $400, Quickbooks pro for pc @$400 to work with the quickbooks integration of the software and also microsoft office @$300. He then said to satisfy us as an impatient client, he would supply us with the antivirus and that he would be in touch soon. That still doesn't rectify the bootcamp situation. He then sent me a link for free antivirus software which I wouldn't trust to protect my clients ss#'s and other information. He then inadvertently sent us an email that was sent to him from his tech team that said It wouldn't work on our computer and that in the future they should sell it as a package with a laptop. His final email to me said that I had a 45 day free trial and that i should continue to try using it. Obviously in good faith we purchased this system to make our lives easier. If the system worked as it should there wouldn't be an issue. This isn't a case of buyers remorse, the program simply does not work with our computer on our internet connection as the tech team admitted.

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