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| CutleryAndMore.com Cutlery And More, Cutlery And More LLC Defective Merchandise and Stolen Refunds. No more Cutlery And More for me! They are NOT ho |
| 23rd of Nov, 2011 by User454398 |
| CutleryAndMore.com is not the kind of place you want to do business with. I have placed 2 orders with them, and the second order was my last. The first order involved a Wusthof Classic bread slicer and the second order involved a Wusthof Classic Santoku and a Shun Santoku. The Wusthof bread slicer in the first order arrived with a chipped tooth. CutleryAndMore.com told me that the tooth had been chipped during shipment. I explained to Cutlery And More that the box in which the knife arrived did not have a mark on it. We were at an impasse. Since the bread slicer was a present to myself, I decided that I could live with the chipped tooth, and that the chip would eventually disappear over time as I sharpened the knife. I am not writing this review because of the bread slicer, because that was not a scam or a fraud on CutleryAndMore's part. They are simply tight fisted and reluctant to accept returns, but there's no scam in that. The next order I placed with CutleryAndMore involved the Wusthof Classic Santoku. I was reluctant to place the order with CutleryAndMore.com because of my first experience, but CutleryAndMore had the best deal going. So, I ordered the Santoku, fully prepared to dispute the charge with my credit card company if another defective knife or "second" was sent to me. The Wusthof Santoku arrived in perfect condition. This knife was going to be a gift for someone. Shortly after it arrived, I found out that the recipient wanted a Shun Santoku, which was twice as expensive as the Classic. Well, she was my girlfriend, so... I relented. I called CutleryAndMore.com and they said they would be happy to make the exchange. They suggested I purchase the Shun and return the Wusthof for a credit. I did. The problem is that CutleryAndMore never gave me a refund or credit for the Wusthof I returned. CutleryAndMore.com has acknowledged in writing that I returned the Wusthof in perfect condition, brand new in box, and they acknowledged that they owe me the refund. After the credit/refund failed to show up on my credit card, I contacted CutleryAndMore. Their story was that that it takes time for them to process refunds. After several emails in which they told me that they were "looking into the refund", I began calling them. Finally they told me that too much time had passed for me to dispute the charge on my credit card, and that they did not have time to investigate why I had never received a refund. That's my CutleryAndMore.com story. One time I received defective merchandise, and CutleryAndMore refused to take responsibility for it. On my final order, CutleryAndMore.com allowed me to exchange a knife for a more expensive one, promised me a refund, acknowledged owing me the refund, but kept the money for themselves. I'm hardly the first person to have been ripped off by CutleryAndMore. The lesson I learned about Cutlery And More is this: If there is anything wrong with your order, immediately dispute the charge on your credit card. Don't let them delay you into passing the dispute deadline. They are masters at delay, and will make any false promise they can to get you beyond the credit card dispute deadline. As for myself, of course, I'll never deal with them again. A crook is a crook, and I don't need to be bitten a third time. If I've made a single untrue statement about these crooks, CutleryAndMore, my email address includes my full name, and they can find me to hold me accountable. In addition, I have saved copies of CutleryAndMore.com's emails. I'll be happy to share them with all, so that everyone can see what a scam CutleryAndMore is. |
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| I'm not sure you are writing about the right company -- I know that cutleryandmore.com does not sell Shun knives (I've looked). Makes this review look fake / makes you look kind of silly.. I've bought from cutleryandmore.com before and have had no issues, I do wish they would start carrying Shun though.. |
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| JNimon...Yes, I believe he is writing about the correct company. CutleryAndMore uses UPS, like many other companies to deliver their product. I ordered an item from CutleryAndMore and kept wondering why it was taking this company so long to process and deliver their product. After 3 weeks, I received a notice via email that the item had been returned by their UPS service as "delivery was refused, " and CutleryAndMore was deducting $40 from a refund they are claiming I will be receiving within 3 business days since the product was supposedly "refused." When I checked the Delivery Tracking, I discovered that the day UPS claimed we "refused the delivery, " the office wasn't even open on that day. That email came today and I'm going to be calling their customer service to see how they are going to resolve this issue so I will post an update. We can provide them with proof our business was closed on that delivery day so we'll see if they throw the blame over to UPS. It's not like we get to pick who delivers the package. It's not the customer's choice. From reading this blog and other such blogs about this company, I'm figuring I probably just got ripped off for $40 from this CutleryAndMore company and will just never do any business with them ever again. I'm hoping it's only $40 and that they don't do to me what they did to this guy...not return the $130 remaining to my account. If that happens, I'll be following CutleryAndMore around for awhile. |
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