Cricket Mobile

Cricket Mobile Technical support is useless. Internet

7th of Nov, 2010 by User625818

I bought a Palm Treo 700P that was flashed to work with Cricket. From the day I had it set up with Cricket, I had problems that were not due to the phone. It took the representative in the store 3 attempts and 3 phone numbers before he could configure it. When I got it home, voice mail and web didn't work. I took it back to the store that did the set up, they refused to look at it or help. I called Cricket's tech support 5 times. They kept insisting the problem was with the phone and refused to discuss any settings that may be wrong. I finally broke down and bought a Cricket branded phone directly from www.mycricket.com. Their tech support activated it. Of course, what I've been saying the whole time was correct: my flashed phone wasn't the problem. Voice mail still won't work on the Cricket branded phone. They couldn't resolve the issue while on the phone and said they were sending up a ticket to "tech support" (I thought that's who I was speaking to all those times) and that I'd get called back within 5 days (which is pretty lousy service). After a week, I still haven't gotten a call back. I email them to check the status, get a useless canned email response and still no call back. Incredible service. I should have stuck with Virgin Mobile. I believe I'll be going back to them.

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Comments

4847 days ago by Anonymous

J got my phone flashed by cricket an I can't recieve are send picture messages out and I can't get on YouTube. I called cricket and it was a waste of time because I got a number n everything age heh can't access my account.