CRICKET

Cricket Cricket likes to steal money, worst company ever Greenwood Village, Colorado

6th of Jun, 2011 by User389055

I have been a Cricket customer since 2008. On May 5, 2011 I paid $59.46 for service for the month of May. On May 9, 2011 I was no longer able to receive or place calls, when someone would call my number they would get a message saying 'this number is no longer in service' and when I would try to call out I would get a 'this phone is not authorized' message. I called Crickets 800 number and explained the situation. The first time I called I was told it was my handset so I took it to a Cricket store and they said the handset was fine. Called them again and even though I had a hard time understanding the guy in India I think he said it would be escalated, but never heard back anything and it never got fixed so I ended up getting new service with TMobile. I eventually filed a complaint with the Better Business Bureau requesting a refund for both the month of service that I did not receive and for the new handset I paid $150 a few months before. Their idiotic response was since I was able to use it for 4 days there would be no refund. I then tried to sell the phone I had and when the person I sold it to tried to get it activated they were told that there was a bill due for June and that there was a 'lock' on the phone until it was paid! So they took money for the month of May, didnt provide me the service they agreed to and now they are trying to collect for the month of June AND have made it so my phone is useless to sell. They are money stealing fraudulent thieves.

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