Consumer Celluar

Consumer Celluar Rotten Customer Service, Internet

13th of Sep, 2011 by User993705

I have never had a cell phone, so i tried out this company. I received a new Motorola wx345 phone and asked for 300 minutes per month for $20.00 a month. I belong to AARP and get a little bit of a discount. This was done on 8/17/11. My phone arrived by priority mail about 5 days. I set it all up according to there instructions. From the very day i received this phone, i had problems. There were no bars on the phone for siginal strenght. I had to go outside of my apartment and drive about 2 miles before i could get any bars on this phone in order to use it. I called the company and told them about the problem. They did everything they could from there main office to keep me happy with this phone. The main problem is that they never fixed the problem at all and my phone would never work from inside of my apartment of which was of no use to me. I called this company many times about this and even e-mailed them about it. When doing this, i had to get into the car and drive to a location that i could get siginal strength. Finally got tired of there service and i canceled everything on 9/2/11 and sent the phone back to them. They offer a 100% satisfaction Guarantee on there service. I am to get my $35.00 activation fee back but the phone has cost me $10.90 to ship it back to them by priority mail of which they don't pay you back for. I realize that this is a small amount of money and according to there guarantee - 45 days of usage or 45 minutes of service whichever comes first - you get a refund. I went beyond the usage minutes according to them because they told me to hang onto the phone and use it as much as possible while they were trying to correct the problem. They blamed everything onto AT&T towers for not putting out enough siginal strenght. This isn't my fault and i told them so and that i expected a FULL REFUND on this account of which they refused to do. A very poor company to do business with and for customer service, don't waste your time as it is worthless.

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