On 8-31-10, 15 days later I cancelled the request. I was told, even though they could not fulfill their obligation of supplying the number in a timely matter, the set up fee of $19.50 would not be refunded. The refund I would get is the remaining $24.60. I was told by the rep. that it would take 7 to 10 days and given a confirmation #. The next call I made they said it would be 4 to 6 wks. The next 4 or 5 calls I was told they would send another request because it has taken so long. It is now 11/18 still no refund and I was told they can't do anything because it comes from another dept. and there isn't anyone there that can help me. They would send another request. I notice I am not the only person with this same problem. I don't understand how they can continue to do this. Just think $19.50 from a number of people and they don't have to provide any service at all. THAT IS WHAT I CALL A scam.