condomman.com

Condomman.com Green Web Properties (Incompetent) Valencia, California

18th of Aug, 2011 by User781761

GreenWebProperties is more incompetent than evil. Their way of doing business is frustrating and prone to errors that could be interpreted as a scam attempt. I had successfully ordered and received products from them a couple of years ago, so I figured they were still Ok. But this is what happened this time. I ordered product on 8/5 online, with the "insured and tracked" shipping option. I received an order confirmation email the same day. Received another email a few hours later saying that the order shipped (but it did not include any tracking info). My credit card was also billed on 8/5. It should only take 2 days for priority mail to get from CA to AZ, so on 8/13 it was clear that something had gone wrong. So I submitted an inquiry via their "Contact Us" form. They did not reply. Tried again on 8/15 via both Contact Us and to [email protected]. Again, no reply. On 8/17 I received an email saying the product I ordered had been discontinued and asking me to choose either a substitute product or a refund. So I replied via email and called them. I got a real person and asked them to cancel the order; no problem. A day later I got a response to my email too. So they don't respond to submissions from their "Contact Us" form, but they do sometimes respond if you email them at [email protected] (but this email address isn't published on their web site). And they do answer the phone. And they did credit my credit card account for the order amount. Although I wouldn't recommend this store (they're too difficult to deal with), I don't think they are intentionally ripping people off on a regular basis. But I can sure see how it could happen by "accident".

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