CompUSA

CompUSA (No) Return Policy Ft Lauderdale, Florida

4th of Nov, 2010 by User547557

Do not buy anything
from this store if there is a chance you may need to return it...I was
upgrading a PC and purchased a motherboard, processor, memory and a
power supply from this store. When I got home I realized that the new
power supply would not fit in the old case I was planning to use so I
returned to the store and purchased a new case that came with a power
supply. When I returned to the store to return the unused power supply
(with receipt, 2 days after purchase) the cashier immediately told me
they would not take it back. They said it was "burnt". I asked what that
meant and explained that I had never plugged it into anything and it
was in exactly the same condition as when I purchased it. Despite having
a receipt for hundred's of dollars worth of equipment that I was
perfectly happy with, 2 different managers accused me of blowing the
power supply and trying the return it. They told me it was my
responsibility to verify that the equipment worked before I purchased
it. They couldn't explain how this was possible with computer equipment
in any case, let alone when they charge a 15% "restocking fee" for
anything that has been opened... It was quite clear they had no
intention of returning this item from the minute I walked in and I would suspect that this is quite
common.

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