| CompUSA |
| COMPUSA Rude Manager, Poor Tech Support, Sold |
| 19th of Jun, 2011 by User328847 |
| I purchased a "Off Lease" computer per ad - NOT to be over 2 to 3 years "average" old; also purchased Extended Warranty, COMPCARE Premiun Pkg and COMPCARE transfer data from one computer to computer. all of this took place between 6/16/2011and 6/17/2011. When I was finally called to pick up my computer on 6/18/2011 the tech on duty could not find all my "data" nor were any of the programs transfered as I was told (and sold) by the salesman from whom I purchased it from. I asked to speak to the manager - I was approached by what I soon found out to be was the senior tech. I informed him to find me the manager NOW! When the Manager (Jay Kurta, 727-669-7100) finally showed up he was a dishelved man of about 6'7" and some 450 pounds with bad breath and body order. The first words out of his mouth were "What do you want?" I explained the problem that I had bought a computer and was sold a plan that would transfer ALL my information from the old drive to the new. He loudly explained that I got that - they had transfered the "data" and they do not transfer any programs. After quite a few heated words between him and I - I stated "You had better s....t the disks then because that is what I paid for to be done" He explained to me that all they could do was refund my money .... just as soon as I came back with the recipts. they then KEPT all my copies of the work orders and the copies of my recipts and told me to leave "HIS" store. before leaving I obtained the name and phone number of the regional manager (OMAR LOPEZ, 305-415-2853) and placed several calls to him, without any response. Taking my computer and hard drive I stopped to talk with the origional salesman (after he finished with a customer) and told him what had happened. His reply was that I was entilted to have ALL the information transfered from the old hard drive to the new and I was to also have recieved back up disks and computer cleaning kit. I told him he needed to go and tell his manager - who was within ear shot of hearing us- and left the store. Upon returning home I decided to try and salavage what I could of the problem, but, when I could not load any of the softwere I made calls to the softwhere producers who spent several hours on the phone with me trying to trouble shoot the problems that were caused by COMPUSA, to no avail. It should also be noted that when I purchased the computer I took it home with me to "burn it in" for the night before returning it to have the transfer done. It should also be noted that it was working just fine and that I was able to install security hardwear on it. (It was to my dismay that they had REMOVED several of my programs - NORTON to be exact for 1 and I can now no longer load it) The problem with NORTON is you are provided with 3 licenses and I had loaded my 3rd license on the new unit (the one they removed) and now I can not recieve another copy or use it again unless I purchase another NORTON program! Finally to add injury to insult this computer is an "Off Lease" item and per the ad posting "The term "Off Lease" refers to a product that has been leased to, and used by, a customer, then returned to the leasing agent at the end of the lease period (typically 2 to 3 years). When I could not load any programs I opened the cover and found the Manufactured Date: June 2006 -A FULL 5 YEARS AGO- as comparied to the ad. I would advise anyone thinking about a purchase of any kind from this store or this company to look elsewhere - we thought we had covered all our bases and asked all the correct questions - clearly not. |
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One of the issues with Comp USA is service on the retail level. My past experience was pleasant employees but terrible results. I had an extended warranty on a Gateway laptop that was sent back in May and here it is Aug. 16, and I still don't have my computer back. Bankers the company with the extended warranty says, because the store tried to fix something on my computer (a missing screw) it voided the warranty. Then they told me that it was tampered with and that if the computer was dropped, they would cover that. Also when the computer was shipped out it was working and now they tell me it is not. Bankers told me to go after the shipper because they could have damaged it. I was told by Blue Raven Tech (the repair shop) that Bankers is the very worst of there kind. I would like to mention that I would never buy another Gateway because the screens are poorly attached.(I have three of them now). I am in the middle of all these companies pointing fingers.I question then why Comp USA still uses Bankers for extended warranty service and why doesn't Comp USA come to the plate and make good?
A very unhappy customer
Scott J. Phillips
[email protected] |
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