Complete Overhead Door

30th of Dec, 2011 by User583286

This company advertized in the Val-Pac that was mailed to my home. When ordering a new garage door I referred to the one on the coupon I received. The coupon included a price and a picture. I referred to the coupon twice when ordering the door and installation. As the installer was completing the job, I discovered the door being installed was not like the door in the picture of the advertizement. I called the company to ask why there was a difference in the door being installed and the one pictured. I was told that the company couldn't sell the pictured door for the price printed on the coupon because they would lose money. The gentleman apologised. I asked why the door on the ValPac coupon was not the door being installed. He said they used pictures off the internet. He again apologised. I said I appreciated the apology, but that it didn't solve the problem. He again apologised and said he would talked to his boss about the pictures on the advertizement. The following month I again received a ValPac of coupons in the mail and again, the Complete Overhead Door Co. had an advertizement with the very same pictures included. This is truly a case of bait and switch and the company personnel are very aware of what they are doing.

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