Common Sense Group SFG lies, deceptive sell tactics, switch and bait, unprofessional, bullies, dishonest, rude Longwood , Florida

10th of Apr, 2013 by User219044

I have contacted the BBB of which this company has failed to respond to. I also have contacted the Ohio State Attorney's Office and that complaint is being processed. I was contacted by a company in Georgia (IMS) must of talked to 5 people, in the beginning, they identified themselves as from the credit bureau then later as associates of the credit card company. I didn't want to do this and they told me if I didn't that they could ruin my credit and close my accounts. Needless to say, I continued. At the end of this company they said that we had to make a recording and I had to verify the account we had been talking about and say "YES" to all the questions or I wouldn't be qualified to continue, once again I agreed. During the recording they mentioned I was buying a DIY kit of which I asked them afterwards and they said the DIY kit was for my reference and they have to say it. I also informed them that the primary account that I wanted help on was not mine and they said "no problem". Well it was a problem. Next I got transfered to another company, Common Sense Group (but on my credit card statement it shows SFG). That should of been my first clue that something was fishy that the names were different. I was assigned to Alex, she took all my information and would not call me back for months. I finally got a manager, DeeDee who was extremly helpful and agreed that the BOA couldn't be worked without my wife who would not agree to do this. My refund was approved by her and verified I never received the DIY kit too. Been calling for 5 weeks and they put me to her voice mail, but I recently found out from Thomas Schwartz she's been gone for over a month. His response was you got a DIY kit, enjoy!

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Comments

3872 days ago by Oldrndirt

This group is nothing to do with they tell you all they want is your money.. Then you never hear from then again. Do not let them make you think your going to get out of debt using this program on credit cards especially. They collect their $995.00 before you even are off the phone listing to the garbage they are using...