| Comcast |
| Comcast Xfinity, Rick Germano false escalation, no shows, intermittent service West Palm Beach, Internet |
| 30th of Apr, 2011 by User181952 |
My internet service provided by Comcast has been intermittent and extremely unreliable since I began service the beginning of March 2011. Whenever it rains, I lose service for several hours or days. In addition to multiple calls to customer service, continued internal "escalation", and no-show service appointments, my account has not been credited for the loss of service throughout the life of my account. On Friday April 29th, service was out again and yet another call was placed to attempt to get them to my home. A Comcast customer service representative stated that they would expedite the service request and offered a Saturday or Sunday appointment (Saturday from 3-5pm EST was chosen) and she went on to state that if the technician did not show up they would credit the account $20 dollars. On Saturday April 30th, a Comcast dispatcher called in the morning wanting to 'confirm' the appointment for Tuesday May 3rd. When it was mentioned that the appointment was scheduled for Saturday, she then divulged that "that was only a suggestion made to you by customer service and not an appointment. I'm the dispatcher and make the schedule." Feigning that she was calling to confirm something we had no prior knowledge of is not a sincere approach and was not appreciated. May 1st, a call to Comcast confirmed that there was no $20 credit applied to the account, that the appointment had been scheduled for May 3rd from 10-12pm and that the account has not been credited for all the times service was unavailable. I'm hopeful anyone thinking of Comcast high-speed internet will consider the following: Why is there poor follow-through by Comcast to correct the intermittent service through several months?
Why hasn't there been a credit applied for lost service?
Why does customer service misrepresent service dates and credits?
How many other customers are out there that are not credited what is owed them?
Why should any customer continue to pay for lousy service? |
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I have Comcast in Denver, CO and I have never experience such poor service and such a lack of customer service in my life.
After arguing with them for over 6 months and using vacation time from my job to accomodate thier technicians, I still have little to no service locally but have been getting charged (twice as much as Dish or Directv I might add) without fail.
DO NOT USE COMCAST! |
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| We live in an area that is not serviced by anyone except Comcast (unless we want to go to satellite). I've constantly complained about the internet service, and the common reponse is "it must be your computer." However, we have had our computer serviced and upgraded, and it seems odd to me that it would be computer issue if we can go to the exact same websites day after day, but one day it works really fast while other days it's not unusual to just give up and walk away from it. That certainly seems like a "service issue" to me! Aside from that, I've also been irritated by all the "specials" and "promos" etc, for new customers, while the rest of us our rates continue to climb slightly consistently. How about a "loyalty" price to reward those of us that stick around. The last time I had a tech come to the house, there wasn't a word said about a "service charge." So when we got the next bill, surprise, an extra $40 on the bill. Whatever. Totally unhappy with Comcast and no real choice to go with someone else. If they were to spend as much time taking care of the current customers as they do coming up with promo offers to attract newcomers, they might not have to work so hard for new customers. |
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| I went through the very same experience. You ask how can they get by with it? Easy, no competition and no one cares. The tv show, Undercover Boss, which featured the ceo is the biggest pile of shit to ever hit the airwaves...NO ONE CARES... |
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