Coldwell Banker - Mortgage-PHH Run-Around for over two years !! Internet

28th of Oct, 2011 by User869061

I have gotten the run around from this company for over two years. I have begged for helped of any kind-to help lower my payment. After being put in touch with PHH for help, they lost my paperwork several times, said I never sent several necessary items (which I had copies to prove I had ) etc. etc. etc. After many months of this game, they turned me down for help. Several months later, I call because I ran out of payment coupons and requested more. They gave me an address where to send my payment in the meantime. A month later-still no payment book. After calling again, I am told there is a hold on my account so they never sent the book. Could they not see this the first time? Why the hold?? I have never missed a payment nor have I been late on my account yet I have been charged a late fee, and they refuse to lower my interest rate after being a perfect customer for 8 years. I also have shown them I have a reduction of income of over $1500/mth but I guess that is not enough of a hardship. I even wrote they White House to deaf ears !!! Why will no one help the middle class??? All I want is a lower interest rate on my house that has lost a value of $70,000 so I have some extra money to make necessary repairs. I am a single, educated mother with 2 children in college trying to make it.

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