Cocoa Hyundai/Hundai

Cocoa Hyundai/Hundai Motors A bad experience Cocoa, Florida

6th of May, 2011 by User856052

I went to Cocoa Hyundai on 4/11/2011 to buy a USED car. On 4/8/2011 my adult son spoke to a man there regarding a 2010 hyundai accent (white) that appeared online & I went to look at & purchase that vehicle. I had to shop alone. I am a woman, a senior, and disabled. I live on a small fixed income. As soon as I arrived my salesman told me I did not qualify financially for a used car. I could not get financing. My monthly income was $898 short. BUT I could get a loan for a NEW vehicle. They offered me a 2011 Hyundai Accent...a basic car. I am at the dealership, my daughter dropped me off alone & I needed a vehicle so I agreed on a new car. I won't go into details about the misrepresented warranty info I was first told by my salesman or how confused I got regarding the financing and all their monetary add-ons. I purchased a car that I have no idea how I will be able to pay for. In the end they had a car sent to their dealership from Jacksonville. When it arrived I was taken to see it, never was offered a test drive, was NOT given any instruction about the car nor did I receive an Owners Manual. I was simply put into a car I did not know anything about & sent on my way. There was paper and cellophane garbage in the back seat. I opened a Case with Hyundai Motors Consumer Affairs to get an Owners Manual. I have spoken to agents there TWICE and TWICE they called the Dealership for the manual. The dealership said they would mail me one, but I have NEVER gotten it. Now my car grinds and shakes whenever I stop at a light. I already have to go for service. I will find another dealership. I am writing this to warn people about my experience. And I am also hopeful this will get Hyundai to finally send me my owners manual.

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