CheapCaribbean.com, Inc

CheapCaribbean.com, Inc. False advertisement on a trip, promised $499.00 pp but was charged $657.31 pp Doylestown, Pennsylvania

13th of May, 2011 by User669409

On 3/12/2011 I responded to the Cheapcaribbean.com on-line advertising which offered a 5 nights vacation package to"Barcelo Maya Caribe and Beach". I picked up #1 (all packages include air) and (kids stay free) for "Travel: May 1-July 7, 2011" which was advertised for $499.00 pp after promo code : RIVMAYA100 to be deducted at the check out with no extra charge for the air from Florida to Cancun. Booking two rooms for our party of four adults and one child I was expecting no more then $2,500.00 for the basic rates without the tax and services. After the final click I just got the booking ID 30466634 and I had to wait a week to get my package emailed to me without the price break down for the final costs $3,652.33 ! After deducting the tax and services it came down to $657.31 pp. I had to send them a few emails asking for the price break down list and when I finaly got it I found we were overcharged more then $500.00. I send request for a refund but they responded : We are non refund company. I turned my complaint to the Washington BBB.

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Comments

4927 days ago by CCCS

We are very sorry that you remain disappointed with your recent reservation . The case has been cleared and closed by the Washington Better Business Bureau, however if you would like to discuss further, please do not hesitate to call us at 1-800-912-2322. CheapCaribbean.com is the #1 online web site for travel to Mexico and the Caribbean. We are committed to customer satisfaction and welcome speaking to you again.