Despite Chase's t.v. advertising I have NEVER received a 'personal banker' to help me with allegedly missing loan docs. Pure nonsense and FRAUD on the part of Chase; The principal goes up $1,500 to $2,000 PER month. I have been dealing with the Hesperia Branch of Chase Bank but they've sent docs to FLORIDA, COLORADO and somewhere in CALIF. I am so angry I could just choke somebody out! If I don't get my loan mod, I will lose my house! (I'm 60 years old and on social security and don't have the patience to deal with these b**tards.)