CHARTER COMMUNICATIONS Charter Cable Is this blackmail or extortion? Madison, Wisconsin

24th of Dec, 2011 by User532989

You have raised my Charter bill $45 in a single month. You are now asking me to pay $189.81 for a month of service that cost me $141.46....30 days ago. Is this how you treat your customers? I am appalled. So this is how you FORCE customers to sign contracts, by using blackmail? OR is it extortion? I am not going to forget this abuse. I think I will give my thirty days termination notice now, and encourage all the people in Grover Beach California to do the same.I am going to change to AT&T for my phone service, I am going to hook up a different internet provider. I am going to put up a TV antenna. Your customer service policies nauseate me. Your business ethics are despicable. My thirty days notice has been given, make a note of it.

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Comments

4751 days ago by Umatter2Charter

Good evening,

My name is Abby Catron, and I am a Senior Social Media Specialist for Charter. Costs are important these days and I can understand why you would be concerned to see an increase in your bill. I would be more than happy to find out what caused the increase, as well as work with you on a resolution that will make you a happy customer again. Please send an e-mail to [email protected] with the name, address, and phone number on the account, as well as the best number to reach you. Also, please put “CharterAbby – User532989“ in the
subject line so that I can keep an eye out for the e-mail.

Looking forward to resolving your concerns,

Abby Catron
Senior Social Media Specialist – Charter
[email protected]
http://www.charter.com/Umatter2Charter