We then spoke to them on 3 seperate occasions with our proff of me being on the the phone with my mom at the exact same time as thier records indicate one of thier calls was placed and they finaly hung up after this my fiance called and didnt get as far as even giving the telephone number before she hung up on him. We are not sure what to do at this point as I have called the BBB on several occasions and they wont answer thier phone . We now need help with our next step.