Centurylink Qwest Customer service is a joke and forget about truthful people! Internet, Internet

30th of Nov, 2011 by User673327

I am completely done with Centurylink as soon as I find a different service provider who fits my needs. My problems started when I decided to drop my home phone and go to standard internet and drop my autopay. I was told that since I cancelled my autopay before my cycle ended my payment would not come out of my checking account. Fast forward a month later to having the bill deducted from my account before I had planned, and the fun starts! I acknowledge that I owe the balance, and paying it is not a problem. The issue is that I wanted to make a payment arrangement for two weeks after the due date because I simply did not have the funds in my account. Upset and overdrafted, I called Customer Service only to be told there were no notes to document my request the previous month. After 30 minutes and a supervisor, I was told the money would be put back into my account within 3-5 business days. Sensing a problem, I called a couple of days later to ensure that the request was submitted, and I was once again told there were no notes. I was transferred to the proper department who told me that the person who told me the money would be there did not have the authorization to do so. Now I must wait until Monday or Tuesday to get my money back when I was originally told I'd have it today or tomorrow. I'm tired of the lying, double-talking, and blatant disregard for human interaction. I hate being made to feel like I'm making up this incredible story when it is I that have the facts, and not the person who cannot see any notes. It is as if the people who work there cannot acknowledge mistakes or that their co-workers are less than perfect, and in some cases incompetent. I am shopping for new service, and although I love my internet speed and very rarely have technical issues, I am disgusted with the customer service with this company. To be perfectly honest, I would rather have problems with my connection and wonderful people than very few problems and absolute jerks who refuse to even acknowledge the issue or apologize when one occurs.

Track this Report 0 Comment | Post a Comment