CenturyLink

Centurylink deceptive on bundle pricing monroe, Louisiana

22nd of Jan, 2011 by User342973

On March of 2009 I contacted centurylink to bundle phone and internet service for a advertised price of $54.95 per month. I told the girl on the phone that I wanted that bundle and she said sure I will get you signed up. While she was asking the basic info questions, she asked if I need a wireless modem I said sure thinking it came with the service she said their was a one time shipping fee of $40.00 which I thought was rather high but less then buying a modem. Got my first months bill it was $139.00 seems high thought I would wait and see what the next month would be. Next month bill came in at $94.66 that would mean their was $40.00 of aditional charges.

Called century link told him that I had signed up for a $54.95 bundle why so much, the guy I was talking to got me nowhere so asked to speek to a supervisor. While talking to him found out they were charging me $10.00 a month for the modem, I was hot and told him the girl that signed me up did not disclose that fee. And that was a ripoff for nottelling me that up front. To make a long story short it took them three months to drop that $10.00 fee since I sent it back and bought one. And the bill is still high at $83.88 a month. That means they have 30 dollars of extra fees. I have a one year contract and will drop the service this march. So make them tell you up fron what your total cost will be. Since customer service must be on commission and will rip you off.

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