Century Business Solutions

Century Business Solutions Century Photo Stole My Money Santa Fe Springs, California

29th of Jun, 2011 by User691109

I purchased approximately $100.00 of page protectors from Century Business Solutions in November 2010 and my credit card was charged in November. I called them in December to check on my order (they never notified me that my order was on backorder). I was informed the items were backordered and would ship in January. March rolled around and I had no product, I cancelled my order and was informed I would receive a credit to my credit card. I never received a credit to my credit card account. I phoned them in April; they could only refund me via check and it would be mailed in May. It is now, June. No check. I was informed today by a costumer service rep it would be the end of July/first of August when I would receive my money. I informed them I was filing a second complaint with the FTC since they were in violation of the FTC's Mail Order Rule and each violation carries a penalty up to $11,000. I told them on one phone call they were thieves because they took my $100.00; they didn't provide a product; and they haven't refunded my money.

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Comments

4834 days ago by RaJ

I filed complaints with FTC, BBB, and California Attorney General. Maybe if we all file then something will be done. For the FTC web site, I chose 'Other', 'Other', and 'General Merchandise Retail by Internet'. If you file a complaint you will see what I mean. Let's cross our fingers that action will be taken.