Cell Spy Agent

Denied a refund

1st of Nov, 2011 by csawewantarefund

I lost my phone and in a panic, came across Cell Spy Agent. I paid a dollar for what I thought was an account so that I could track my phone via GPS. I unknowingly purchased software. The site is very ambiguous, and says nothing about software; except, in a small box to the right of the checkout page where you pay a dollar. In that small box it tells you that you have 3 days to cancel or your credit card will be charged 69.95. When I saw the charge online on my credit card, I called immediately. I was rudely spoken to by the representative and he repeatedly asked me if I read the terms and conditions. The only terms and conditions were in that tiny box, by the way. I finally, after getting irate, got instructions to download a refund form. I downloaded it the same day, filled it out, and mailed it. I noticed that I met all the requirements for a refund. There was no follow up information, just an address and a paragraph explaining that I would get a refund within 30 days. So, I waited thirty days, and no refund. I called customer service, and he stated that he would forward my request to the refund department. When I insisted on contact information, he denied that there was any. He did give me an email address. I sent an email. Still no response. I then disputed the charge through my credit card company, however, they responded to that and unfortunately, my credit card upheld the charge. I will call them tomorrow!

Now, I am launching a major campaign to get my money back. I did what I was supposed to do, and It seems as if I am not alone. Bottom line is this; I lost my phone and never even got the software... I never activated any key code...I never received the product. I mailed a refund request form within the specified time frame, however, it was probably tossed when it was received.

If you are a victim of this scam and you want a refund as well; I have set up an email account
[email protected], that is "c s a we want a refund". Next, I am headed to the better business bureau. I hope you will all join me!

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Comments

4741 days ago by Csawewantarefund

I am getting a steady stream of emails from others scammed by this company...I am forming a coalition to stop Cell Spy Agent. There is room for more!

Email [email protected] if you want to join the fight.