| Cedar Creek Custom |
| Cedar Creek Custom Case Shoppe TKL Cases (Parent Company of Cedar Creek) Burned Oilville, Virginia |
| 17th of Jul, 2011 by User216029 |
| I ordered a custom guitar case from Cedar Creek Custom Case Shoppe in May of 2011. They gave me a "10 week" production time. They said they would ship it on July 15, 2011, and that they would call me with the shipping details at that time (this from Laurie Dougherty, Cedar Creeks Domestic and International Operations Manager). I heard nothing from them on the 15th. I called them on the 18th to get an update. I was put on hold so they could get an update for me. After a couple minutes I was told they would have to call me right back. Three hours later they had still not called me back, so I had to call them back and was told my new ship date was August 22, 2011. No apologies, just stated like this was perfectly normal for them. I told them this was unacceptable and that I wanted my money back (customers have to pay the full amount, including shipping, when they place an order). They told me that I would not get my money back because they had already "ordered the parts" for my case. This is a custom case shop where they advertise several choices for the interior, exterior, etc., for your case. These are the standard parts that they stock to fill orders. If they really had to order these parts, they would likely come from their parent company, TKL Cases, and would be available for another order with mine cancelled . This would hardly be a problem for them, assuming they are telling the truth in the first place. If anyone from Cedar Creek had called me when they realized my order would be delayed, not to mention massively delayed, and apologized, I might have been annoyed, but I would have likely had them continue with the order. The fact that no one did this, or even apologized when I called them and they told me of a six week delay, let's me know that this is a company that no one should have anything to do with. A six week delay on an order with a 10 week production time is unacceptable without getting the permission of the customer. They should be ashamed of themselves. |
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i noticed postings about our company which terry submitted on the following websites...
http://www.ripoffreport.com/specialty-stores/cedar-creek-custom-c/cedar-creek-custom-case-shoppe-588ec.htm
http://www.scaminformer.com/scam-report/cedar-creek-custom-case-shoppe-tkl-cases-parent-company-c42784.html
however... the info he has submitted is not accurate...
as per my email to terry keller dated 5/11/2011... i advised terry keller that his case would be ready to ship on 7/22... and at that time terry keller confirmed to proceed...
i've copied our email correspondence below for your reference...
===========================================
From: Laurie Dougherty
Sent: Tuesday, July 19, 2011 9:16 AM
To: 'Terry Keller'
Subject: RE: [Cedar Creek Sales] Order
Hi terry
I just left you a voicemail...
We are on schedule with your order... In fact... It appears as if we are going to beat your promised ship date by 1 day... Your case is currently in process... It is entering the final stages of completion and is scheduled to ship on 7/21... I'll provide you with a tracking number upon shipment...
Take care,
Laurie Dougherty
TKL Products Corp.
Domestic & International Operations Manager
Ph: 804.749.8300 x 109
"Do what makes you happy, Be with who makes you smile, Laugh as much as you breathe, Love as long as you live"
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From: Terry Keller [mailto:[email protected]]
Sent: Wednesday, May 11, 2011 10:41 PM
To: Laurie Dougherty
Subject: RE: [Cedar Creek Sales] Order
Yes, thank you, please proceed. Look forward to seeing it this summer! Thanks again for your help.
--------------------------------------------------------------------------------
Subject: RE: [Cedar Creek Sales] Order
Date: Wed, 11 May 2011 12:58:01 -0400
From: [email protected]
To: [email protected]
CC: [email protected]
hi terry
daneen mentioned that you had called... i'm sorry that i missed your call again... i'm currently out of the office but do have access to my email for the rest of the day...
noted to proceed with your order... current manufacturing lead time is 10 weeks... so your case will be ready to ship on 7/22...
NOTE :
i will be out of the office from 5/16 - 5/23 and will not have access to my email during this time...
take care,
Laurie Dougherty
TKL Products Corp.
Domestic & International Operations Manager
Ph: 804.749.8300 x 109
===========================================
in addition to the emails... i spoke with terry keller on 7/19/2011 and advised him that his case is scheduled to ship 1 day sooner than the initial promised date...
terry's case shipped on 7/21... there was no delay... again... his case shipped 1 day sooner than the initial promised ship date...
- laurie dougherty |
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