Candela Estudio Master G /Geraldine Ortega inconsiderate of my concerns as a member san antonio, Texas

27th of Sep, 2011 by User996771

My complaint with this company stems from the way they handle thier problems not so much the services itself. My children had become members after I joined the adult dance classes. They advertised they were going to start teen hip hop classes so I suggested to my kids and they were all for it. After the first month it was great my kids were loving it then come the second month everything was good although there was a day which Candela cancelled. Now they quickly made it up on a differ day. The third month they cancelled two classes on me and were resistant on scheduling make up dates for these classes I paid for (and are entitled too.) I feel I waited too long on getting a reply or response to my concerns. My efforts in reaching Master G ( Geraldine) on a status update went with no replys and it seems as though she simply was just not wanting to deal with me to be honest. I text and sent facebook messages and as well spoke to the dance instructor for the class whom stated she would be in touch with the owner (Geraldine) I at this point was offended and upset that my business was not of importance to her nor were my concerns about the lack of attention I was getting. Although they have great workouts it doesnt make up for the poor service and lack of attention to problems you may have as a member of her studio. The fact is I paid for four days for one month for two children and should have recieved them without having to follow her around making sure I get them. My kids never got those days and by the second week of no replies to my inquires on the make up days I was done with her. I never was refunded the days that were not adhered too and simply took a loss. I would not recommend this company, however if you should choose to engage be very careful with doing business with this company. They are fairly new but dont seem to be very organized and are in need of some one on one business ethic classes when it comes to how you treat paying members.

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