CallFire.com

CallFire.com Call Fire voice broadcast, IVR, dialer Waste of Money - no one cares - system doesn't work - customer service are not helpful at all Sant

5th of Apr, 2011 by User472141

Just wasted $750 on this company and got nothing. this was suppose to be a live transfer but no one can hear the transfer and no one in our end were able to speak to anyone. Customer would press 1 but on our end no one can hear so customer just hang up or get upset. First of all, customer service never told me that i was suppose to adjust max transfer. so i created campaign and run most of it before we realized that no one was transferring b/c the set up wasn't properly done. We had spent most of my money without knowing this while our clients were upset, mad and thinking our system wasn't working properly. The customer service never mentioned this to me that setting up campaign doesn't set automatically have transfer number of line transfer as default. No where it is during campaign set up to do this until you actually go in there manually to edit but then the campaign had already ran. This company doesn't care about customer service. I wasted my money without getting one live transfer. I wouldn't recommend this to anyone trying to do a voice broadcast. Call fire is to me is sad company who prey on new guys trying to use their service...i highly recommend avoiding this cal fire, voice broadcast, ivr, dialer or anything thier services uses. they will take your money and run. no one care to give credit for any errors. this was $750 error. i was about to spend thousands...luckily i didn't

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Comments

4525 days ago by Jcollins

Sorry to hear about the service you received with this company. I am with Stratics Networks: Hosted Call Center, IVR and Voice Broadcasting Solutions. If you are still looking to press 1 transfers I can guarantee that we will beat them on both price and customer service. You can visit our website at: www.stracticsnetworks.com.