Buy.com Cancelled the order 3 times for no good reason yet charged 4 times Internet, Internet

8th of Dec, 2011 by User870663

Wow, what a horrible experience! Wish there was NO-STAR. I buy online all of the time, as I am deployed overseas often, but this was the first time I had shopped with Buy.com. I usually go through Amazon but Buy.com had a good deal on the Samsung NX200 camera for only $665. Anyway, I tried with Paypal and the order got cancelled, apparently because I used an unverified address, though they never told me why. I am now disputing the charge that showed on my Paypal account! Then I used my Visa check card and the purchase looked like it went through, but alas they referred it to the Address Verification Team. I am about 12 hours ahead and by the time I saw the email they had cancelled the order. I called the team above (1-877-880-1030) and Victor looked into it and blamed me for having a gmx.com email, saying they get a lot of fraud from those addresses - what, so you cancelled my order without telling me? He said he would reinstate the order but couldn't with two items - I would have to order them again. So then I get an email confirmation at 9:02pm saying the order was complete (with 2 items only). But at 9:03pm there was an email for a cardholder protection form that required a copy of the credit card and a drivers license. Then, without any action from me (I wasn't around), there was another email saying the order was complete at 9:05pm. And to top it off, at 9:07pm an email came canceling my order. Saving a couple of bucks was not worth this painful experience - I have NEVER had an issue like this on Amazon. Damage Resulting: Payment processed on Paypal and dispute has been submitted (Remember the order was canceled from the beginning). UPDATE: Paypal reversed the charge PENDING charges (3 of them???) on my credit card - waiting to see that they come off. Three days on and they are still there. Had to cancel my warranty with Square Trade, who have a great system to cancel - I will definitely check them out again for warranties. Waiting for charge to reverse.

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