buy.com

Bait and switch tactic for expensive camera and lens.

23rd of Feb, 2012 by runningman902

Buy.com sold us a camera and lens for $799 on Feb. 11, 2012. When they shipped they shipped without the lens. We contacted buy.com and they said we had to deal with the backend seller buydig.com/beachcamera. After several days of them playing piggie in the middle with us we contacted the credit card company and made them put a stoppayment on the $799. The card statement had buy.com as the entity who received the funds from our credit card company, not some other entity. Within 30 minutes of doing this we get a call from the backend seller, whom we have no buyer/seller relationship with, informing us that they will give us $150 for the missing lens. This lens costs $250. We have refused and are letting our stoppayment speak for us until the investigation by the credit card company is complete. That seems to be getting their attention because this is the only thing buy.com understands. Maybe even a referral to our state Attorney General is in order.

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Comments

4033 days ago by Smtips

They are bait and switch pricing scammers.

Buydig are liars and pulled a price baiting scam last week. They ran this ad:

http://dealmac.com/LG-32-720-p-LED-LCD-HDTV-for-200-free-shipping/895880.html

“BuyDig via eBay offers the LG 32 inch 720p LED-Backlit LCD HD Television, model no. 32LN520B, for an in-cart price of $199.99 with free shipping. That's the lowest total price we could find by $29 and the cheapest LG 32 inch 720p LED LCD HDTV we've seen. Features include a 1366x768 (720p) native resolution, USB, and two HDMI inputs. Deal ends November 8 at 11:19 am ET. “

I looked at it on the night of the 6th, was going to buy it the next morning, then they changed the price on the 7th to $250, a full day before the end of their sale date. If that is not bait and switch then I don not know what is. They were never out of stock on this item, they simply upped the price by 50 bucks over 24 hours before the sale end date. I have a report with the BBB about them. This should, and is, against the law in a lot of states. I certainly cannot walk in a store with an ad flyer good til a certain date and have them not honor the price, they would be sued for false advertising. And that is exactly what buydig did.

When I emailed them about it, they purposely took 48 hours to respond, then simply said:

"Dear xxxxx,

I apologize, we no longer have this item available at that price.

- buydig"

Unbelievable. These guys are criminals.