Built Right Pools

Built Right Pools Inferior work, did not respond to request to remedy Internet

3rd of Jun, 2011 by User640264

Promised pool would look brand new, wanted all monies up front, we paid $9,000 plus of 11,000 bill. Changed color of paint from what we picked without telling us, said he thought it "would look better". Paint job was supposed to last 15 years, started to peel away in 3 months. We purposely withheld last 1,000 due to concerns about paint job. Would not come to see pool when we complained, stated we "highjacked" his money and said guarantee was void because we didn't pay the last $1,000. Stated we had signed the contract agreeing to those terms. Advertises quality work, honesty and integrity, also states many of his customers are repeat customers- I highly doubt that!

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Comments

4899 days ago by Built Right Pools

Hi my name is Bryan Ruff and I am the owner of Built Right Pools. I would like to address your concerns. Unfortunately I don't know what customer this is. We would NEVER coat a pool a different color without permission from our customer. All i can tell is you are a years past customer maybe 2010 or 2009?. We installed our first coating a week before memorial day in 2011. I am looking through my 2010 invoices for a customer that withheld any payments. We cant find any. I am sure if you called me and explained your not happy or having an issue we would be willing to work it out. Although our contracts do state that all warranty's are void until payment is made in full. The only time we enforce it is when we get nervous about a customers ability to pay the final invoice. or possibly caught me on a bad day. They happen to the best of us. Please call me and let me help whoever this is fix the problem.