biosagentplus.com

biosagentplus.com esupport.com Fraudulent misrepresentation to induce purchase North Andover, Massachusetts

26th of Apr, 2011 by User179425

biosagentplus.com was referred by phoenix.com as a partner that would provide computer BIOS updates for Phoenix-Award bios products. biosagentplus.com offers a "free" software tool that analyzes/scans a computer to determine if upgrades to computer bios and drivers are available. One is forced to buy a subscription to receive the available bios or drivers. After their tool said that a bios update was available for my system I was induced to buy a subscription and downloaded the bios that they recommended. The bios received was obviously unsuitable for my system and I did not install it. During the following week I had to work through a cumbersome, frustrating process with them (designed to fail in my opinion) to resolve the issue. biosagentplus.com finally conceded that their recommended bios was invalid. They authorized a refund which I had to specifically apply for and am awaiting. I assert that their software tool will deliberately mislead a consumer to buy their service and thereby fraudulently obtain access to monies to which they are not entitled. Their deficient bios would have destroyed my computer system had it been installed, hence I also assert that they distribute malware with the foreknowledge and intention of harming consumers' property. Caveat emptor.

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