Bidz.com

bidz.com Purchased a diamond ring that is suppost to be eye clean and the diamond recieved is not eye clean. They lied about the clarity of the diam

16th of Mar, 2011 by User602142

I bought a diamond ring from bidz.com that has 13 diamonds on it and they are all suppost to be eye clean. After i recieved the ring i got it appraised and found out the main stone is NOT eye clean. This is Fraud stating your getting EYE CLEAN diamonds and they are not eye clean. They have LIED about the CLARITY of the diamonds.

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Comments

4887 days ago by Bidz123

Dear Customer,

We would like to begin by apologizing for any inconveniences this may have caused. All of our items are 100% guaranteed to be as described. Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied with your experience. We assure you that we treat all customer feedback seriously. As a result of feedback like yours, we have made some changes that will allow our customers like you to return merchandise quickly. As a customer of ours you should feel confident in knowing that all of our items are backed by our 100% money back guarantee. If at any time you receive an item that is not as described you may return the item for a refund in full. Also, we have recently done away with our restocking fee. You can now return an item, for whatever reason it may be and receive a refund in full. This includes services and shipping. We are sorry that it took some trial and error and that you feel you were mistreated. Fortunately by submitting this comment, you have helped us make a change for the better. We sincerely thank you for your input and would like to hear from you regarding this post or any other concerns at [email protected].