BEWARE OF FRAUD - UCruising BEWARD OF FRAUD Markham, Ontario

25th of Dec, 2011 by User156590

I booked my cruise vacation from UCruising (Unionville branch on Kennedy Road in Markham, Ontario) last month and found that my credit card was compromised with 4 transactions totalling over $3000 CAD that did not belong to me. I immediately called my credit card company and they had to cancel my card to prevent further transaction and issue a new card to me. I then had to notify all the merchants that I had automatic payments from this credit card and gave them the new card numbers. Since the 4 transactions were processed within 2 days of my booking with UCruising and they were all travel related transactions, I suspected that they had something to do with UCruising. As such I called U-Cruising to verify. Lo and behold, they charged other customersâ€™ purchases to my credit card â€œby mistakeâ€. The excuse was that their last names were similar to mine! How can anyone mix up last names starting with â€œCHâ€ with â€œYEâ€? Three weeks after the incident, only 2 out of 4 of these transactions were reversed while the other two remained on my credit card. I followed up with U-Cruising again, but the manager demanded that I call the credit card company again to decline the transactions instead of fixing the mistake with their accounting department. All along neither UCruising nor the manager apologized for the mistake / fraud and the inconvenience they have caused me. I demanded a formal apology from UCruising but never received it. I will never deal with UCruising again. I wonder how many other â€œaccidentally charged to the wrong credit cardâ€ incidents happened with this company. Consider the risk before you book with this company.

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