3 months later I got a could not honor rebate post card from the rebate clearing house that said Best Buy was not a qualifying vendor.I wrote an email to the rebate clearing house and called 1-888-BEST-BUY where I was told a ticket would be created and I would be contacted over email.No response from either.I took my paperwork and recording into the Best Buy location that the GPS was shipped to and the representative told me I had to deal with 1-888-BEST-BUY.I had the store call the 888 number and the representative from the 888 number told me there was no record of the call on 4/23/2010 (even though I have date, time and recorded conversation with Brittney) and I was well past the 30 day return policy so there was nothing they could do.

I thought I was protecting myself by purchasing from a Big Box website and shipping site to store but apparently online purchases do not qualify for local store customer service.