Best Buy

Best Buy SURPRISE! Your new laptop is $79 more than you thought!! Aren't you glad we fixed it! West Lebanon, New Hampshire

5th of Nov, 2010 by User410651

I went to Best Buy to purchase a laptop for my mother's birthday. I found the one I wanted which was a DELL for $399. However, when I brought it to the register they told me the price was actually $478. They explained that their technicians went into the laptop, removed any unnecessary software and got it running to PEAK performance and the cost for this additional service which I did not ask for is $79. "But the price said $399," said I. "I didn't see anything about an additional $79 charge." "Yes," came the reply. "If you would like a laptop that has not been serviced, you can go back to the computer department and ask the sales person to get you one, they are locked up." Now, why a BRAND NEW laptop needs to be serviced by their technicians is beyond me. But the fact that they tried to add this additional charge AT THE REGISTER and there was no sign or mention of it anywhere --the laptop was priced at $399. That is what the sign said on the display and that is what I expected to pay. When they tried to charge me more I simply left. Best Buy's loss is Target's gain. Others should beware of this RIPOFF!!

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