Best Buy

Best Buy misrepresentation deceptive sales practices Menifee, California

29th of Apr, 2011 by User105720

I went to my local Best Buy Store in March, having just purchased a new laptop and living in an area with no access to high speed anything I was looking to get a wireless high speed device.
The salesman (more like a BOY) went thru all the different devices sold and the pros and cons of each, This is what I was told. T-Mobile has the worst coverage, AT&T just bought T-Mobile so again bad coverage.
(by the way he WAS pulling up coverage maps for each device to show the coverage).
Verizon had excellent coverage but if you went over your allotted allowance it became very pricey, then he came to Sprint.
Excellent coverage in my area & I was TOLD if you go over your G time the device slows down, But it doesn't cost any extra. Well I got my bill today and Surprise,Surprise,Surprise. I got my bill today.
Data plan $59.99 just what I signed up for oops, Overage $73.62 plus a surcharge of $4.99.
I got my contract out and with my reading glasses & a magnefier I still cannot find or read.
But wait that's not all. I was using tracphone and it was not any cheaper than a cell plan so I let the Salesboy talk me into a Sprint phone plan & they give you a 10% discount each month for a combo plan, again after talking the pros and Cons I signed up for Sprint 900 anytime plan and was TOLD that text & Web data were included. Shazam folks what a great deal for a disabled American Vet. on a fixed income. Well the bill was $59.99 for the anytime plan & $61.11 for text & data fees! Oh plus a surcharge of $4.99 because the total of my bill was over $300.00. I think Sprint is just as responsible as Best Buy. They make the other guys look bad in their TV commercials but really how is Sprint different than ENRON, TYCO, AIG, or any of the others! Thanks I will have to go to my church for a hand out so I can eat the next 2 months and I'm sure that I'll get a beat down from responders, The fact is I was LIED to and DECEIVED into using Sprint Thanks guys I'm sure you don' lose sleep counting your money!!

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Comments

4760 days ago by Kimer

Best Buy scammed me into going to Sprint from AT&T by promising porting credits that never came to be. Sprint gives me the run around, and horrible customer service, Best Buy won't return my calls. They are big evil corporations just like Enron, robbing the middle class and using contracts to hold us hostage.