Best Buy

Best Buy Bait and Switch Culver City, California

6th of Nov, 2010 by User522782

I have been the victim of a bait and switch at the Culver City best Buy store. I have been sold 2 completely defective netbooks in the past 2 months. The first, a Toshiba, had an inoperative wireless switch. I waited 3 weeks for them to tell me that it could not be repaired, and they never offered a loaner or any acknowledgment that they had both my money and my computer. After that wait, they offered me a store credit, and I foolishly used it to buy an ASUS netbook. That computer literally died after 10 days. I waited another 2.5 weeks to be told that it was declared "dead". By now, I have waited roughly 6 weeks and just wanted a refund to use in a store where I might purchase a netbook that actually worked. I was told that they, the store personnel, could not give a refund because they, the store personnel, had sent it out to the manufacturer. This sounds like the supreme scam to me. I was told that I could take a store credit to purchase another ASUS, but that would cost an additional $104. I refused that patently scummy maneuver, planning to dispute the charge on my credit card. However, I discovered that I had inadvertently, foolishly, used my debit card. Left with no options, I took the store credit and used it on a netbook of lesser quality to avoid the extra charge. I am really unhappy with the one I have and may give it to my preteen niece as a Christmas gift. I am truly disturbed by this practice. Although I, of course, will never shop Best Buy again, I want to warn others of this kind of scam and wonder if there is any recourse.

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