I placed the order on the 20th of Jan. Received an email saying it shipped on the 21st.Come the 27th and still no order. Contacted the company four times, on the 27th, the 28th, 29th & 31st - no reply. Went searching for a customer service phone number - none to be phone. So I started a search on the owner to find out what was going on.

I find the owner's phone number, call it and Joseph Renzo answers but says it's not him. Anyone who works in or with businesses offices knows the difference between a business phone and a personal phone / demeanor - this was definitely a personal phone.

I tell Joseph Renzo that ordered over a week ago and want to know where's my package is. He's suddenly in a hurry to get me off the phone and tells me it will ship tomorrow... I ask him if I'm going to be compensated for being told it shipped when it didn't and for the additional five days to ship (if it actually does.) No reply he just says he'll ship it tomorrow.

Yea.... Check is in the mail

If you have the same problem as me you can call 516-777-0989 and ask him where your order is. Probably won't do much good but it may annoy him as much as it annoys his customers to place an order and never receive it. You can also try 516-551-5885 as I saw this number in a report for the Wall Street Journal.

Will I buy again? Even if I receive the order it's pretty doubtful at this moment since the phone call was pretty much a snow job. Which sucks for both his could of been customers and HIS business. There are at least 20 other people (out of 43) in the shelter who were really hoping this was a good product from a reliable company and are willing to buy...yep we have money and jobs and our money is just as spendable as everyone else's.