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| BANK OF AMERICA HORRIBLE BANK AND CUSTOMER SERVICE, OVERDRAFT scam HEAVEN HOLLYWOOD, California |
| 4th of Oct, 2011 by User313240 |
| Bank Of America has become one of the worst banks that I ever dealt with, I have moved around the country and have tried many different banks, and by far BOA has reached the number one on my list for worst banking centers. When I first opened my account 5 years ago I didnt have a complaint against them. My distisfaction pertains to my finicial situation which like many other Americans these days is an empty wallett. Going paycheck to paycheck to make ends meet dosen't allow for much room for error with BOA. "NOT A BANK ERROR" the banks most frequently used words. They will repeat this statement over and over regardless of what you say. For someone who is unemployed like myself its hard to make ends meet more often then not, and BOA doesn't have a problem charging $35 if you merely overdraft a couple bucks. No longer providing a financial hardship" option they simply throw you under a bus without even telling the driver to slow down. Three weeks ago I called and closed my account over the phone. The Customer Service supervisor said soon as the account balance is positive the account will automatically be closed. Hours later i go to the ATM to make a deposit to bring the account positive and ATM card is shut off. For the last three weeks Ive been under the impression the account has been closed, I recently checked my online account and its -$95 again. I had two paypal transactions that were processed before I could compete the deposit to paypal. When I called the bank they fed me lines that the account has to be $0 blance before its closed. and that there was no record of me closing the account three weeks ago, and that I had to send a request for a cashiers check to be sent to close the remaining balance, even though I requested it to be closed three weeks ago, and my debit card was cancelled. For future reference to anyone with BOA if your account is closed apparently if a charge is presented to your account BOA will reopen your account and pay the charge. That sounds like to me that someone is opening an account without my authorization... aka IDENTITY THEFT. long story short... BOA works very hard at sucking money out of their clients one way or another. Not to mention I opened a "free" checking account 5 years ago and they are now charging me $12 a month, when I ask what the fees are for when I have a free account, they said after 5 years you get charged $12/mo. and now they want to charge $5 month for a debit card. Thanks for listening to me ramble. I just wanted to let you know my frustration. and this is only a small portion of it. I want to give everyone a fair warning before you jump into BANK OF AMERICA. just so you know if you get an account " I told you so!!" |
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