Bank of America

Bank of America Card and Privacy Assist- intersectionsinc.com scam on disputing membership charge - deception on gaining approval for membership. Cha

25th of May, 2011 by User397662

I had a credit card fraud issue with Bank of America Card. For two months straight Bank of Amer.Card had to issue me a new card. The first card was sent by Fedx and they charged me $15.00 because I was at my other home. The second card was supposed to be send to the same address and I agreed to a $15.00 charge. This week I became very concerned because it was mailed on the 18th and when I called Bank of Amer. they said it was coming by Fedx. don't worry. So today I had a friend go over and check my mail (they mail it to me every 30 days) and sure enough Bank of America had mailed it to my home address when I requested my current location. As, I normally do I checked my On-Line charges and I saw they had not removed a $12.99 Privacy Assist. so I complained again and they transfered me over to Privacy Assist as they did once earlier this week. The person from Privacy Assist was very rude. I told him I never signed up for any service like that BUT the fraud dept of Bank America worker told me with all the problems I was having I should look into a service like Privacy Assist. and Shop Safe and that was April 2 2011. He asked me if I wanted some infomation sent to me and I said yes I'll review it. So since I don't get my mail everyday I had no knowage of the program until I went on line this week and see the charge. I think it was Monday they agreed to take it off but when I spoke with the fraud dept asking them questions about who was allowed to make charges since I really had no new card that was activated. When I asked the direct question they said anyone that I had business with would be able to make a charge. In the last 12 months I have had to file 8 or more fraud complaints and one was with Bank of America Card trying to charge me $120.00 for copies of past statements that we not ordered by me. Back to credit Assist. The worker told me they would NOT take off the $12.99 because I had signed up for it. I asked him to look close and tell me who signed it. Then he comes back and says there is no signed form on file by me but they must have called me and I agreed. So, he checked my number and said they didn't call. My phone is set up to block telmarketers will no name on the caller ID. All along a supervisor from Bank Amer was listening to our heated conversation. So. the worker said they sent me an app.form by email and it was my duty to return it filled out with my banking info. I explained I never send that type of information by email and I returned the form to Bank American Card since the email said don't reply to this email. It was a direct link that a person would need to go to to enter membership info and banking info and sign off. I never opened the email link. When I explained this to the Priv.Assist worker he then said well you must have given someone at Bank of America Card the approval verbally for the membership. The worker from the fraud dept at Bank Amer. told me at the time they we not a part of Priv Assist. It now appears that Bank of America Card will invesigate this issue and I'm waiting for a letter from them stating they will do this. I always ask for case numbers or some type of contact before I ever buy something from places like this until I can google them and see if there are problems. I found several complaints about Bank America and Privacy Asst but most had signed memberships unless my membership by some sort of Proxy. I was a member of BA since 94 and had a $30,000 limit but I always have paid by bill off before the due date thanks to the On-line service. Can anyone offer me advice on this proxy membership ? I plan to file some complaints with BB and AG office.

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