Banc Corp Bank- Pay Power

Waiting on my debit Card not received

13th of Aug, 2013 by Teresa 725

I efiled my income tax in February 13,2013 my refund was deposited on Februaary 29,2013. As of today I have not received my debit card to get my refund. I have contacted Card Holder Services on numerous occassions and been told that my card was mailed out. As of today August 13,2013 I have not received my card and have not been able to get my refund. I was told that it was deposited into a Banc Corp Bank. I have tried to contact the Banc Corp Bank and cannot get a number for them I am always directed to contact Card Holder Services and each time I talk to someone I am always told a card will be sent out. I have requested a card 8 times and have not received not one card. This matter is very frustrating when each time I am told the same thing. You would think that after all of the request of a card to be sent out I would have received at least one card. Please assist me with this matter. I was also given a account number and the last four digits of a debit card on August10,2013. I was also told that my card was expedited on Augus t3,2013. And again told that my card was expedited on August 8,2013. I was informed that UPS would deliver my card. I contacted UPS trying to track my package and was informed I nedded a tracking number. I contacted Card Holder Services requesting a tracking number and was told they did not have a tracking number.

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