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| B 2 C Marketing & Techonology Ultimate Pet Websites Bad Business - Avoid The Games They Play! Internet |
| 14th of Dec, 2011 by User761700 |
| Hired UPW in June 2011 with a promise of a complete redesign of our existing small business (pet service) website. We were told they could include enhanced features, search engine optimization, and would grant us full access to the editing software with the ability to publish changes. We paid $649.00. Our request was to have it completed by mid to late August. We were assured it would be complete within 4-6 weeks. I heard nothing else for the first two weeks. I asked to cancel, not having a good feeling about my decision or confidence in the designer I was assigned. I had not seen even a first draft. But, was reminded of the time frame and assured they would be more responsive. I spent 10 weeks of near daily checking status, only to find nothing done. I was sending very detailed ideas and specific scripting, images, and instructions for revisions. I was practically creating every page top to bottom of what I wanted. Still they would never get done – I gave up. What they had created in the 10 weeks, was nothing close to a professional site. It was nowhere near what I had asked for. They would not respond to emails. Phone calls were painful as they were very unprofessional. The phantom owner never contacted me after my many requests for refund. I still (in December) have no site and only a refusal of a refund from UPW. |
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Mr. and Mrs. Simon, Dooky’s Pet Waste Removal,
Thank you for the opportunity to address your concerns. We are truly sorry that your experience with our organization was not 100% satisfactory.
As you know, we did create a complete website for you and it is still live at: http://www.dookys.stlgo.com/
This site matches your submitted specifications and the preferences you discussed with your designer via our project management system. As you know, we offered to completely redesign the site to accommodate any other specifications that you may have. That offer still stands. We cannot, however, offer a refund for a website that we have already designed.
As you can see, the site consists of dozens of pages and hours of design and content work.
As the largest pet website design firm in the United States with over 700 clients, we are able to offer quality sites such as the one designed for you at an extremely affordable price. We cannot, however, do that work for free, which is essentially what you are asking us to do.
As the Better Business Bureau also told you, we made every effort to resolve this situation and we have not violated any terms of our contract with you in any way. The delay you refer to in this complaint was a result of your not allowing us to transfer the site to your current domain.
We are more than willing to do what it takes to complete this project. To reiterate, our offer to completely redesign your website still stands. Our policy is to provide our clients with the site they desire and are 100% satisfied with regardless of the length of time it takes to achieve that goal. Our onsistent high rating with the Better Business Bureau will attest to that.
We are always available and willing to speak with you at any time.
Please call us at 1-800-977-3609 ext. 112
Thank you again for the opportunity to address these concerns. |
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