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| Avangate Avangate took funds from my bank account without my authorizing you Internet |
| 4th of Jan, 2012 by User649633 |
| Avangate took funds from my pay pal account without my authorizing From: [email protected] Date: 1/4/2012 6:19:21 AM To: CHALREY AKESTER Subject: You have authorized a payment to Avangate BV Avangate took funds from my pay pal account without my authorizing them to do so. I purchased software from them well over a year ago and so they used my pay pal account to illegally with draw funds from my account and they refuse to replace the money. Jan 4, 2012 03:19:20 PST Transaction ID: 36P796387N793051X Hello CHALREY AKESTER, You authorized a payment of $9.97 USD to Avangate BV ([email protected]) Your funds will be transferred when the merchant processes your payment. Any money in your PayPal account at that time will be used before any other payment source. To see the full transaction details, log in to your PayPal account. It may take a few moments for this transaction to appear in your account. Merchant Avangate BV [email protected] +31 880000008 Instructions to merchant You haven't entered any instructions. Description Unit price Qty Amount Advanced SystemCare Pro v5 (renewal) $9.97 USD 1 $9.97 USD Subtotal $9.97 USD Total $9.97 USD Payment $9.97 USD Charge will appear on your credit card statement as "PAYPAL *AVANGATE BV" Payment sent to [email protected] Invoice ID: 10907879 Issues with this transaction? You have 45 days from the date of the transaction to open a dispute in the Resolution Center. Questions? Go to the Help Center at: www.paypal.com/nl/help. Get verified - Pay from your bank account and you're protected against unauthorized payments sent from your PayPal account. Log in and click the Unverified link below your name. FOR INTERNATIONAL PAYMENTS ONLY Commissions and Fees incurred by sender: $0.00 Rate of Exchange: The above exchange rate includes a 2.5% spread above the wholesale exchange rate at which PayPal obtains foreign currency, and the spread is retained by PayPal. If and when the Recipient chooses to withdraw these funds from the PayPal System, and if the withdrawal involves a currency conversion, the Recipient will convert the funds at the applicable currency exchange rate at the time of the withdrawal, and the Recipient may incur a withdrawal fee. RIGHT TO REFUND You, the customer, are entitled to a refund of the money to be transmitted as a result of this agreement if PayPal does not forward the money received from you within 5 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 5 days of the date of the receipt of the funds from you unless otherwise instructed by you. If your instructions as to when the money shall be forwarded or transmitted are not complied with, and the money has not yet been forwarded or transmitted, you have a right to a refund of your money. If you want a refund, you must mail or deliver your written request to PayPal (Europe) S.a.r.l. & Cie, S.C.A - Société en Commandite par Actions, Registered Office: 22-24 Boulevard Royal, L-2449 Luxemburg, RCS Luxembourg B 118-349. Important Note: The Right to Refund claim process applies only to payments that have not been successfully transmitted to the recipient. With PayPal, almost all payments are transmitted to the recipient immediately, except for eCheck payments, and payments to non-PayPal members. Please do not file a Right to Refund claim if your payment has already been completed. If you have problems with a completed payment or need assistance settling a dispute with a seller, log in to your account and click Resolution Center at the top of the page. You can also click Help at the top right of any PayPal page for more information about the Resolution Center and filing complaints. Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click Help in the top right corner of any PayPal page. You can receive plain text emails instead of HTML emails. To change your Notifications preferences, log in to your account, go to your Profile, and click Account settings. Copyright © 1999-2012 PayPal. All rights reserved. PayPal (Europe) S.à r.l. & Cie, S.C.A. Société en Commandite par Actions Registered Office: 5th Floor 22-24 Boulevard Royal L-2449, Luxembourg RCS Luxembourg B 118 349 PayPal Email ID PP120 |
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Dear CHALREY AKESTER,
We have checked our records and we've noticed a similar email message received by our support department from you on 2012-01-04.
As stated in the PayPal invoice you have quoted here, as well as in our detailed explanation following your email complaint, the charge in discussion represents the renewal of your original software license. Please note that renewal notifications for this product are being sent 7 days before the actual license expiration date so that even if the customer has some changes in mind he would have the necessary space to update his account settings accordingly. It's also worth mentioning that the renewal type for your license can be changed or deactivated completely either by accessing your Avangate myAccount or by simply contacting our 24/7 support department.
Moreover, in case you decide to cancel your order (be it a purchase of a license renewal or not), Avangate can help you in that respect by forwarding your request to the Software Manufacturer in order to ensure a timely resolution for the respective issue. In your case, this step is already in progress and we're currently waiting for the Software Manufacturer to respond to our notification. As soon as the refund authorization is provided, Avangate will initiate the transfer of the aforementioned amount back to your account.
In the hope that your concerns have been completely addressed, we kindly invite you to use our direct contact details located here http://www.avangate.com/company/contact.php should you need further details on this or any other subject related to our services.
Best regards,
Avangate Support Team
www.avangate.com |
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I had a unthorized payment of 29.95 and I recieved nothing I do not have this software!!!
I want the money returned.
Brenda Ban
[email protected]
Respont quickly
This is fraud I have never had this software. |
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Dear Brenda Ban,
It appears the email address you've provided us with does not exist in our system. Therefore we will need further details in order to locate the respective order and make sure your current problem gets addressed accordingly. You're kindly invited to contact us directly by using the contact details located on our official website http://www.avangate.com/company/contact.php (we offer a 24/7 customer service)
Best regards,
Avangate Support Team
www.avangate.com |
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| Wow what a joke. They are stealing your ID and pretending that it is some form of verification process. Even if you pay with a CC. "we need a copy of your ID and Bank statement? Hell no, sounds like you are harvesting identity fraud to me. I would recommend sending a message to the FBI, SEC and DOJ and see if they can hold water to them. If you would like to know they are out of the Netherlands and GoDaddy is the host. Send a message to them to pull the site down. Welcome to how e commerce really works. Off to my favorite three letter organizations. |
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| Beware of Avangate - I downloaded the software, pay for a 7 day trail, and I am pretty careful about the fine print, do not see any notification about "by the way after 7 days we are going to charge your for one year". The software came with some lovely tracking software, which did all sorts of things to my computer and re-arranged my Google Chrome Search Engine. Finally removed all the software, thought it was all over and then I receive an email saying my order had been process and now I was being charged for a one year membership, which is ironic and when I check further and enter my order number etc to cancel, I am told my subscription is already cancelled, which I thought I did last week when all the problems first started to happen. Do not use this website, have nothing to do with it, check our their process to get a refund - good luck finding the procedure and the link on the website for how to go about doing this - and note their email address is a gmail address... Have already reported them to my bank for Fraud. |
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