| Autumn Ridge Nursery |
| Autumn Ridge Nursery Summerstone Nursery SENT COMPLETELY DEAD PLANTS-WILL NOT RESPOND TO COMMUNICATION Internet |
| 7th of Jun, 2011 by User520139 |
| I ordered 5 plants from this fraudulent company. They arrived soooo dead they fell apart in my hand. Calls were not answered. No answering machine or voice mail. Thirteen emails in three weeks time were not responded to. I finally got a person to answer the phone who said they do not issue refunds only exchanges and they have stopped shipping for this year. What a lame excuse!!! I checked the BBB and found that they have a grade of F. This is not the first business the scam artist owners have ran and had to close. |
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THIS COMPANY IS RUN BY SCAM ARTISTS! Please take the time to read this and inform yourself before making the same mistake that I did.
Summerstone Nursery sent me completely dead "bareroot" roses that were actually completely dead - not dormant - and never sprouted a single leaf bud. I am an experienced rose gardener and grew 5 bareroot roses purchased from a big bin in Menard's right beside these "dead sticks" that they sent me and those 5 are all thriving and 4 feet tall. The 3 I purchased from Summerstone Nursery are the same dead sticks I put in the ground the day they arrived.
To add insult to injury, this company assured me they would grow when I called with my concerns about the appearance of the "sticks" they sent me after the package arrived. Now that they have kept my money - they do not respond to voice mails and do not respond to emails.
Beware!! I should have done more research before ordering - as it would have been abundantly clear based on the experiences of others.
After doing some research, I learned that Summerstone Nursery has a government action against them for advertising live plants and selling people dead plants that do not grow. There is a way to file a claim against them.
Check out this website at the Better Business Bureau in Nashville for information about filing a claim with their state consumer protection agency. They were fined $30, 000 to provide restitution to consumers who have been ripped off.
http://www.bbb.org/nashville/business-reviews/nurseries-plants-trees/summerstone-nursery-in-morrison-tn-37039832#govtaction |
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I had the exact same experience as the poster above. I received three dead bare root roses wrapped in newspaper in this silly little box. I knew immediately when the package arrived I had been ripped off.
What I do not understand is how is this company still in business? These complaints have been going on for four years. What will it take to close down this company?
What is wrong w/ the state of Tennessee? Why can't they stop these thieves? |
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